FAQs

How much does shipping cost?
Shipping is free on all orders!

What are your shipping carriers?
Wepartner with a variety of carriers, including FedEx, UPS, XPO Logistics, and Day & Night, to
ensure timely and reliable delivery

How long does shipping take?
Please allow 15 business days for production and shipping.

Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation
email.

Do you offer white-glove delivery?
Yes, we offer white-glove delivery for select items. Please check the product description for
more details.

1. What are your delivery windows?
Once your order ships, you will receive an estimated delivery window via email. This window will
provide a specific date range for when your order is expected to arrive.

2. Do you deliver to all parts of the Uk and Europe?
Wedeliver to most locations within the Uk. To confirm delivery to a specific location, please
enter your shipping address at checkout. Our system will verify if we can deliver to your address
and provide you with estimated delivery times.

3. What is your return policy?
Here's a general example of our return policy:
Return Window: You may return most items within 15 days after delivery.
Conditions: Items must be returned in original condition, unused, and in original packaging.
Refund Process: Once we receive your returned item, we will inspect it and process your refund.
Refunds are typically processed within 4 business days.

4. What is your exchange policy?
Here's a general example of an exchange policy:
Exchange Window: You may exchange most items within 15 days after delivery.
Conditions: Items must be returned in original condition, unused, and in original packaging.
Exchange Process: Once we receive your returned item, we will process your exchange. You
may exchange for a different size, color, or style.

1. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team via live chat or
work@shopfurnishaus.com. You will need to provide your order number and the reason for the
return or exchange.

2. Who pays for return shipping?
For most returns and exchanges, the customer is responsible for the cost of return shipping.
However, if the return or exchange is due to a product defect or error on our part, we will cover
the cost of return shipping.

3. How long does the return/exchange process take?
Once we receive your returned item, we will process your return or exchange within 16 business
days. You will be notified by email once your return or exchange has been processed.

4. What payment methods do you accept?
Weaccept the following payment methods:
Credit card (Visa, Mastercard, American Express, Discover)
PayPal

5. Is your website secure?

Yes, our website uses SSL encryption to protect your personal information. This means that

your information is encrypted and cannot be accessed by unauthorized individuals.

6. How do you protect my personal information?
Wetake your privacy seriously and are committed to protecting your personal information. We
use industry-standard security measures to protect your information, such as firewalls and
encryption. We do not share your personal information with third parties, except as necessary to
process your order.

7. How can I contact customer service?
You can contact our customer service team by email at work@shopfurnishaus.com, or by live
chat on our website.

8. What are your customer service hours?
Our customer service team is available 6 days of the week ( Monday to Saturday ) from 9am to
7 pm

9. How quickly can I expect a response to my inquiry?
Wetypically respond to customer inquiries within an hour